Change Management; Building Resiliency


Responding to Change

Effectively Dealing with a Turbulent World

People have deeply ingrained cognitive biases that hold us back from being as resilient as we could be in the face of change.  For instance, we suffer from a negativity bias, meaning we tend to see the glass as half empty. Negative information is processed more quickly and has a stronger, more long-lasting impact on us compared to positive or neutral information.

By learning techniques to overcome these biases, people can alter their outlook and minimize negative responses. They then can persevere through challenges that are bound to come. They adapt to stressors and change in a way that not only allows them to bounce back, but to grow from the experience.  In other words, they bounce forward by finding opportunities in adversity.

In the research done by Tracom, we’ve found that Resilient people share several characteristics:

  • Believe they control their own future
  • See the world in a positive but realistic way
  • Maintain a sense of calm and focus in the face of stress
  • Have a strong social support network
  • Face stress rather than withdraw from it

Tracom's research also revealed the five most common stress triggers:

  • Lack of respect
  • Unfair treatment
  • Under-appreciation
  • Not being heard
  • Unrealistic deadlines

TRACOM is a leader in Reslience research and training


Research shows that highly Resilient people respond to challenges with flexibility, bounce back from challenges, and even find opportunities within workplace stress. They perform more effectively in their jobs, are healthier, more engaged with their work, and have higher commitment to their organizations. The good news for employees and organizations is that Resilience can be learned and developed.

Our Resilience Programs teach people about their own individual sources of stress.

… as well as their pattern of responses to stress, and practical strategies for altering these responses. They are based on decades of research on Resilience as well as new and ground-breaking research in neuroscience. Participants leave the training with insights about themselves and concrete ways to buffer themselves from workplace stressors. They will be able to utilize these skills immediately to enhance their Resilience and increase their job performance.


The Resiliency Model and Our Offerings



How you filter information and interpret the world.

  • Personal Responsibility
  • Realistic Opimism
  • Personal Beliefs



How you handle changes.

  • Self-Assurance
  • Self-Composure
  • Problem Solving
  • Goal Orientation



How you communicate and connect with others.

  • Courageous Conversations
  • Social Suport

Program Component: Adaptive Mindset for Resiliency Concepts Guide and Self-Perception Questionnaire


Participants use a self-completed online questionnaire to measure a person’s own view of their Resiliency.  An electronic profile is generated that explains the results and provides guidance about effectively applying Resiliency.  The self-study Concepts Guide to helps an individual understand the fundamentals of Resiliency, measure their own abilities and improve performance.

Program Component: Developing a Resilient Mindset


This course is designed to build resiliency and high performance in a fast-paced world. Resiliency is a way to productively deal with stress and overcome our brain’s natural, counter-productive ways of thinking.  This course teaches people about the sources of their stress, their response patterns to stress, and practical strategies for altering those responses.

Outcomes of the Course


Resilience training directly affects many common workplace challenges: 

  • Boosts employee engagement 
  • Reinforces wellness programs
  • Supports change initiatives
  • Increases sales
  • Improves leadership skills.

Training helps people identify the sources of stress and understand their natural mental responses to it. We then teach practical strategies to control those responses in positive ways.

And, According to TRACOM's research, those who have experienced TRACOM Resilience training are:

  • 21% more likely to positively influence others during times of change
  • 18% more constructive in building a positive culture
  • performs at a high level 16% more than their less-resilient peers

Our Partner: TRACOM