Rather than focus on a step-by-step process for conflict resolution, Everything DiSC® Productive Conflict helps learners curb destructive behaviors so that conflict can become more productive, ultimately improving workplace results and relationships.
Everything DiSC Productive Conflict helps learners increase self-awareness around conflict behaviors and discover how to effectively respond to the uncomfortable and unavoidable challenges of workplace conflict.
Appreciate how their style of handling conflict affects the people around them
Learn how to “catch” themselves when going down a destructive conflict path
Discover how to reframe a conflict situation and choose more productive behaviors
Build a common language in the organization around appropriate conflict behavior
Participants begin by sharing existing perceptions about conflict and then review a definition of conflict and discuss key concepts and Cornerstone Principles. Participants read about and discuss their DiSC® styles in conflict. They also review and share motivators and stressors in conflict. Next, working in pairs, participants explore how the different DiSC styles interact in conflict. The section concludes with participants reflecting on a personal conflict scenario and how their DiSC style may have impacted the outcome of the conflict.
Participants begin by learning how thoughts influence destructive behaviors and then focus on what others do during conflict as a way to ease into exploring destructive conflict behaviors. Then, participants review their own destructive behaviors during conflict and use the Profile to get a better understanding of why particular behaviors occur during conflict. Next, participants explore the connection between automatic thoughts and destructive behaviors. The section concludes by continuing the reflection activity from Module 1 by having participants consider both their thoughts and actions during the situation.
Participants are introduced to the idea of stepping back and reframing their thoughts during conflict. A series of videos are used to help participants practice identifying when automatic thoughtsbecome unhealthy. They’re taught some questions they can use toevaluate their automatic thoughts, and they practice reframing some automatic thoughts. They then get an opportunity to explore some more productive responses and wrap up the module by completing their reflection activity.